Profile

With over five years of experience in IT Asset Management, I am passionate about optimizing the use and value of IT assets. I hold Microsoft Certified Professional and SNOW License Manager certifications, and I have expertise in various ITAM tools and processes. I am also passionate about data and recently completed a level 3 course in Data Analysis.

Experience

Guys and St Thomas's NHS Foundation Trust

ITAM Asset Analyst

• Manage the ITAM queue to ensure that ITAM tickets are resolved within service level.
• Responsible for the timely resolution of Software and Hardware Asset related tickets.
• ITAM related background research (researching on licenses as an example, lookup vendor/product information for SAM/HAM).
• Process IT Asset KPI related reports
• Provide ITAM related reports to staff as required
• Perform real time analysis to locate discrepancies in asset data to ensure we have the most accurate up to data information. This includes the Service Now asset register, managed mobile solutions and reports from discovery tools (Intune, Airwatch, SNOW, SCCM, AD reports etc.).
• Liaise with project managers with transitioning of new Hardware or Software assets.
• Manage the ITAM request queue for Software BAU requests
• Assist the Software Asset Manager and Hardware Asset manager in managing and maintaining a register of all IT Hardware and Licence Assets
• Hardware Lifecycle

Education

AVCE ICT(A Levels)

11 GCSE's Including English, Maths, Science and IT.

Certifications

Microsoft Certified Professional

SNOW License Manager

Courses completed

Level 3 Data Analyst Bootcamp